Orders & Shipping
Prefer to arrange collection if you are in Brisbane?
Due to some enquiries and requests, we are offering the option for you to collect your goods. At check out, please click the 'Collect in Store' option and let us know by email what will work best with you.
Shipping Within Australia?
Courier Service $10.00
All orders are sent via Sendle and take 2-5 business days to arrive after dispatch.
Once your order is dispatched you will receive shipping confirmation and tracking details.
Located outside of Australia, we use:
- Zone 1 (New Zealand) Flat Rate up to 5kg $35
- Zone 2 (North America, Western Europe, Asia and the Pacific) Flat Rate up to 5kg $45
- Zone 3 (Rest of the World) Flat rate up to 5kg $55
- Delivery between 4-13 business days (shipping may take longer to some countries)
- Global Postal Network / PO Boxes
- All Sendle deliveries are 100% Carbon Neutral
If you prefer an Express door to door service, please indicate your requirements, we use:
- Rate is calculated based on weight and destination
- Delivery between 2-10 business days (shipping may take longer to some countries)
- Signature required upon delivery
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
Once dispatched you will receive shipping confirmation and tracking details.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Fock Yoga is required by law to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
Placing your Order
Please follow the instructions on the Website to place your orders. After receiving your order, we will send you an e-mail called the ‘order confirmation’ acknowledging that we have received your order. An order then, is accepted by us, once you have received an email confirming the shipment of your order, also known as the Shipping Confirmation. The order will relate only to those products and services whose shipment we have confirmed in the Shipping Confirmation. We reserve the right to cancel your order at any time before acceptance of the order, in the event where there has been an obvious error in price or where the products or services are no longer in our inventory. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order. Unfortunately we are unable to make any changes or cancel your order once it has been placed. Please check all details on your order are correct before submitting.
If over AU$100 your order will be sent with a complimentary Fock Yoga Calico eco Green bag which features a drawstring closure. To ensure your items arrive in perfect condition, they will be sent in our 100% biodegradable shipping bags.
Recycling & Finer Details
Our Eco Green Drawstring Bags are unbleached & reusable. Your contribution makes a big difference to our world and the environment.
We use 100% Bio-degradable shipping bags that break down naturally, they can be placed in your compost or organics waste bin.
Processing and Delivery Times
All orders placed before 1pm AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.
Please note: during busy periods there may be some delays
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email on firstname.lastname@example.org or email@example.com
Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
Please note, we are also unable to ship to hotels, so please use a private address only. If your package is delivered with obvious damage, please report this to your Courier at the time of delivery.
Use of Website
The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website are the property of Fock Yoga. Should you wish to use any material on this site, please send an email to firstname.lastname@example.org.
Your privacy is important to us and we are committed to protecting your information. Your information will not be disclosed to third parties or sites.
Products, Photos and Content
All content, products and prices depicted on this Website are subject to change at anytime with out notice. We make all reasonable efforts to accurately display the photos and descriptions of the products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors.
We attempt to ensure that information on this Website is complete, accurate and current. At times, the information on this Website may be inaccurate, incomplete or out of date. For example, products included on the Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice. We will correct any pricing errors on the Website as and when discovered